CRM Assistant

Description:

About UA Telecom

About Us: UA Telecom is a fast-growing ISP, operating in Afghanistan since 2009, providing fast & reliable Internet services all over Afghanistan through Wireless, Fiber Optic, Microwave and VSAT platforms. For more info please visit our website www.uatelecom.af

Job Summary

Department Mission

Being responsive, professional to all inquiries related to company services provided in the market for customers, maintaining quality of services being connected with customers all time to deliver best services and maintain 100% customer satisfaction.

Duties & Responsibilities

• Protect UA Telecom values by maintaining the confidentiality of information and data.
• Educate yourself about the company's services, and products, as well as marketing and technical knowledge.
• Answer customer calls and emails, and take action to resolve issues. If the issue is not resolved on the first attempt, escalate it to the relevant department and keep records.
• Interact with customers in a polite, formal, and professional manner.
• Act promptly on customer complaints or service-related issues, and report them to the line supervisor and management for quick resolution.
• Adhere to the scheduled duty timings and ensure no outages occur within the support center.
• Record all customer calls and emails received during duty and report them to the line supervisor and management.
• Develop the Customer Life Cycle and generate leads from current resources and customers.
• Update UCRM with accurate customer details on a daily basis.
• Stay updated on customers' queries or requirements, including terminations, suspensions, discounts, receivables, and technical issues.
• Maintain and develop relationships with both existing and new customers.
• Offer ideas and insights to solve customers' issues and challenges.
• Work closely with all departments to ensure effective CRM usage for all aspects of the company and customers.

Job Requirements
Skills and Qualifications:

• A Bachelor degree in business or a related field;
• Proficient in addressing customer inquiries and concerns;
• In-depth understanding of the organization's products, services, and policies;
• Strong multitasking and time management skills;
• Customer orientation and ability to adapt/ respond to different types of characters;
• Responsive and quick to take action;
• Proficient in multiple languages;
• 3 years of experience in sales, marketing, and technical fields;

Submission Guideline
Interested applicants should send their CVs and cover letters to the email address below by June 09, 2024.

Email: vacancies@uatelecom.af

Phone#: +93(0) 728088824

The subject line must be: (CRM Assistant - UAT-VA-CRMA-2195-J). Please clearly indicate the vacancy number, or your application may not be considered. Only shortlisted candidates will be asked to take a written test.

Company: UA Telecom

Location: Kabul

Posted At: 2024-05-27

Expire Date: 2024-06-09

Years of Experience: 3

Number of Vacancies: 1

Level of Education: Bachelor

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